Returns Policy

We hope you’re going to love your purchase from Ayah and our partners. If for any reason, you need to return your purchase to us, please ensure your return conforms to our policy as stated below.

Returns Policy

  1. Your returned item must arrive back to us no later than 14 days after you have received the order. We cannot guarantee that your order will be accepted for a refund if received after this period;
  2. We recommend returns are sent via a singed-for delivery service with proof of postage. Please contact customer services if you have any queries relating to this;
  3. Once your return has been received, and it complies with our returns policy, we will refund you by your original payment method within 14 days;
  4. Items must be returned unworn, unwashed, undamaged and unused with their original tags (this includes no make-up marks, and or perfume). Footwear and accessories must be returned in the original boxes provided and inside a protective shipping box; We therefore strongly advise all customers to check garments thoroughly upon receipt before removing any attached tags and before disposing of any original packaging;
  5. If the item comes with a security tag this must be left on. If the security tag is removed then the returned item will not comply with the returns policy and will not be refunded. In this case, the customer must pay for P&P to have the item sent back to them;
  6. We recommend that you return items in their original packaging to ensure the necessary protection when in transit;
  7. Returned items will be refunded excluding the cost of shipping;
  8. We do not accept returns for earrings of any type (costume or fine jewelry), nor for any cosmetics products
  9. Cost of returns must be borne by the customer, unless product received is damaged or incorrect.

Exchange Policy

If you would like to exchange an item, you will need to return the original item and then place a new order. You will receive a full refund for the original item, in accordance with the returns policy.